SERVICE & SUPPORT
Van Os Medical considers it important to serve its customers and buyers as effectively as possible. We therefore offer not only clear service and warranty conditions, but also practical guidelines for the safe transport of wheelchairs.
Service
Service and aftersales support are provided entirely by the dealer or reseller from whom you purchased the product. If parts need to be replaced, Van Os Medical B.V. will ensure they are supplied quickly to the dealer. The dealer will then replace or repair these parts.
We supply more than 90% of our range of over 7,000 products and parts directly from stock. We support our dealer network through a telephone and online helpdesk. If the dealer is unable to resolve the problem on site or in their own workshop, the product is sent to our repair and service department in Steenbergen.
Warranty
Van Os Medical products always come with a warranty. The warranty period depends on the product.
If you are eligible to make a warranty claim, you can complete the warranty form. Please note! This warranty form is intended for dealers only. Do you have a question or a problem with your product? Please contact your dealer.
Do you have questions about completing the warranty form or the service we provide? Please contact us!