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Customer Support Employee (Customer Contact & Order Processing)

Are you service-oriented, solutions-focused and looking for a varied role that combines customer contact and order processing? Van Os Medical B.V. in Steenbergen is looking for an accurate and committed customer support employee who can assist our business customers quickly and correctly – by telephone, email, chat or WhatsApp.

Customer Support Employee (Customer Contact & Order Processing) - minimum 24 hours

As a Customer Support employee, you will answer customer questions by telephone, email, chat and WhatsApp. You will process orders, check details and keep customers informed. The work is varied: while completing an urgent order, the telephone rings, a colleague asks you to review a customer email and you are also investigating a technical question. You will work closely with colleagues in sales, technical service, the warehouse and purchasing.

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Responsibilities

Your responsibilities will include:

  • Assisting customers by telephone, email, chat and WhatsApp

  • Processing, checking and confirming incoming orders

  • Handling return requests, warranty claims and requests for information

  • Liaising with the warehouse, technical service, sales and purchasing departments

  • Monitoring delivery times and stock and coordinating with purchasing where necessary

  • Identifying bottlenecks in processes and proactively proposing improvements

  • Supporting analyses or reports for the sales department where required

What do we expect from you? You have the following talents and competencies:

  • You switch easily between tasks while remaining calm and organised

  • MBO-level education or equivalent working and thinking level, preferably in administration or commerce

  • You are customer-focused, communicate clearly and think in solutions

  • You work accurately, systematically and independently

  • You have an excellent command of Dutch and a good command of spoken and written English

  • Experience in order processing or customer contact is an advantage

  • You have knowledge of Microsoft Office, including Outlook, Word and Excel

We value you and, in addition to a pleasant working environment, offer you the following:

  • A varied role in a meaningful sector

  • A competitive salary and good secondary benefits

  • 24 days of annual leave (based on full-time employment)

  • Company laptop

  • Travel allowance

  • Training costs reimbursed up to 100%

  • Scope to develop further within a committed team

  • The option to work either full-time or part-time (at least 24 hours per week)

Will you be our new colleague?

Are you the colleague who ensures that everything runs smoothly behind the scenes and that customers receive fast, professional assistance? Send your CV and covering letter for the attention of Marloes Brouwers. You can also call 0167-573020.

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Applications from recruitment agencies in response to this vacancy are not appreciated.

Van Os Medical head office

Van Os Medical head office

Van Os Medical's head office is located in Steenbergen, together with its distribution and logistics centre. Products are supplied from this location to customers in the Netherlands, Europe, Russia and the Middle East.

 

In addition to this centre, we have our own showroom and repair department. Our repair department is ready to resolve complex issues and provides support to dealers and customers.

 

Complex issues and repairs for which our dealers do not have sufficient knowledge or resources are handled here. We also carry out product updates and limited final assembly for some of our products.

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